Troubleshoot sound or video issues with uploads on YouTube

If yous're having problems with the audio or video of your upload, try these troubleshooting steps to solve the issue.

Sound problems

Sound and video are out of sync

Make sure the durations of your sound and video tracks are the same. If your audio track is shorter or longer than your video, your audio and video may not sync correctly.

To edit your audio and video tracks, apply a video editing software before uploading your content to YouTube.

Audio plays on a computerbut not on a mobile device

If your video's sound is playing correctly on a computer but not on a mobile device, your audio may accept poor mono compatibility.

Videos oft accept stereo audio, which contains audio for left and correct speakers (like headphones). Most mobile devices only have one speaker. When your mobile device plays stereo audio, information technology has to catechumen it to mono (single speaker) audio before your video plays.

If the sound in your video has poor "mono compatibility", the mono conversion process can reduce the sound quality or mute the audio. This problem often happens when several sound recordings are used into one video.

Make sure your audio is "in stage."

Other audio or video bug

Editing your video'southward settings tin solve common audio and video problems. To review and modify your video's settings:

Open the video in a video editing program

To open your raw video, use a video editing program on a computer. If you recorded your video on a mobile device, you tin open the video using a mobile editing app.

Verify video settings

In your video editor, double check that your video settings match our recommended upload settings.

Video settings:

  • Compression Type: H.264
  • Frame Rate: 24, 25, 30, 48, 50, 60 FPS rates are preferred. Other less-common frame rates similar 23.98, 29.97, and 59.94 are also acceptable.
  • Data Rate: Automatic
  • Cardinal Frames: Automatic
  • Frame Reordering: Unchecked

Sound/Sound settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample rate: 44100 or 48000

Other settings:

  • Size: Choose the original size of the video

Salve and export

In one case the video has the recommended settings, re-upload the video on YouTube.

Video issues

New video tin't be played in higher qualities (4K, 1080p)

When you upload a video, it will initially be processed in a low quality. This procedure helps y'all consummate the upload flow faster. Higher qualities, such as 4K or 1080p, can take more time to process. While this processing happens, your video may seem to be missing higher qualities for several hours.

If you lot'd like new uploads to exist available in all qualities, try uploading your video every bit unlisted showtime. You tin later make your video public once all qualities are available. Larn more than most video quality for new uploads.

Note:Higher qualities similar 4K may not be bachelor on specific devices or browsers because of platform limitations.

Colors aren't displaying correctly

If colors aren't showing correctly, brand certain your video's transfer characteristics, color primaries, and color matrix coefficient metadata match how the video was mastered.

  • Non-HDR videos: Use BT.709
  • HDR videos: Learn more

If colors still aren't rendering correctly, it may be due to your browser or device. To isolate the problem, exam your original video andyour YouTube upload on other browsers.

Other audio or video issues

Editing your video's settings can solve common audio and video issues. To review and change your video'south settings:

Open the video in a video editing programme

To open your raw video, use a video editing programme on a computer. If you lot recorded your video on a mobile device, you can open the video using a mobile editing app.

Verify video settings

In your video editor, double check that your video settings lucifer our recommended upload settings.

Video settings:

  • Compression Type: H.264
  • Frame Rate: 24, 25, 30, 48, 50, sixty FPS rates are preferred. Other less-common frame rates like 23.98, 29.97, and 59.94 are besides acceptable.
  • Data Rate: Automated
  • Primal Frames: Automatic
  • Frame Reordering: Unchecked

Audio/Sound settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample rate: 44100 or 48000

Other settings:

  • Size: Cull the original size of the video

Relieve and export

One time the video has the recommended settings, re-upload the video on YouTube.

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